FAQ

1. How can I determine my ring size?

Need help figuring out your ring size? We’ve got you covered! You can easily determine your size at home by visiting our Ring Size Guide page for detailed instructions. For the most accurate sizing, consider visiting your local jeweller.

2. I have a nickel allergy. What metals are in your earring hooks?

To keep things hypoallergenic, I use sterling silver ear wires and posts. Check the product descriptions for all the details. But we understand—metal allergies vary. If you have any questions or would like to explore swapping out a post or ear wire for a different material, just send us a message. We’re all ears!

3. What are your shipping policies and times?

For detailed information on our shipping policies and estimated delivery times, please refer to our [Shipping Policy].

4. How should I care for my jewellery?

Taking care of your jewellery is key to keeping it looking as stunning as the day you got it. Here are some top tips:

- Regular Cleaning: Our sterling silver and bronze pieces are durable but still need a little TLC. Clean them regularly with warm, soapy water or use the polishing cloth provided with your item.
- Avoid Harsh Chemicals: Keep your jewellery away from chlorine, sulphur, household bleach, and other strong chemicals, as these can cause tarnishing and damage over time.
- Storage is Key: When you’re not wearing your jewellery, store it in a safe, dry place. Avoid exposure to moisture, humidity, or direct sunlight, as this can speed up the tarnishing process.
- Be Gentle: All handmade pieces are delicate, so handle them with care. Avoid contact with water when swimming or showering, and remove your pieces before applying lotions or perfumes.
- Mind the Thread: The thread used for our seed bead pieces has memory, meaning it retains its shape. To keep your jewellery in top form, hang up or lay flat your seed bead pieces when not wearing them.

5. Do you offer returns or exchanges?

Yes, we do! For more information on our return and exchange process, please visit our [Return and Refund Policy].

6. Do you offer custom designs, personalised jewellery, or wholesale?

Yes, I now accept custom and personalised jewellery requests! If you’re looking for something truly one-of-a-kind, feel free to reach out to discuss your ideas. Currently, I don’t offer wholesale.